How the pickup works
- Book with your flight number. Before the trip we send you the car and its plate number.
- After baggage claim — and passport control and customs on international flights — walk out through the arrivals exit.
- Your driver waits just outside the exit, at the spot given in your confirmation — with a name sign if you asked for one.
- Can't see the driver? Stay at the exit and message us on WhatsApp; customer service is there 24/7 and gets in touch with the driver for you.
Full details: Meeting your driver at Chiang Mai Airport (CNX).
If your flight is late
A person checks your flight before the driver sets off, so a delay moves your pickup — you don't need to call. The first 60 minutes of waiting are counted from when your flight actually lands. A flight delay is not a change to your booking, so there is no fee.
Going to the airport
The same fixed fare applies from your hotel in the city to the airport. Tell us your flight time when you book; customer service can suggest a pickup time. The driver drops you at the departures entrance.
Going straight on from the airport?
Our fares to Chiang Rai, Pai, Chiang Dao, Sukhothai and Bangkok start from hotels in Chiang Mai. Landing and driving straight on? Send your flight and your destination on WhatsApp and we confirm the price before you book.
Hotel outside the city?
The fare covers hotels in Chiang Mai city. For a hotel, resort or villa outside the city, send its name on WhatsApp for a fixed price.
